Work Experience

SERVIA ● Since August 2024

Systems and Network Administrator — Fressenneville

• Remote Technical Support & Systems Administration, Maintenance : Providing distant troubleshooting, software updates, and system maintenance for clients using remote desktop tools and monitoring and maintaining IT infrastructures remotely to ensure maximum uptime and rapid incident resolution.
• Infrastructure : Managed and optimized virtualized environments using VMware ESXi or Hyper-V, including VM provisioning, snapshot management, and resource allocation.
• Active Directory : Administered Active Directory services, including user management, access control and the deployment of Group Policy Objects (GPOs).
• Backup and PRA: Implemented and tested data backup strategies (using Veeam Backup & Replication) to ensure data integrity and effective Disaster Recovery Planning (DRP).
• Scripting : Automated repetitive administrative tasks and reporting processes by developing custom scripts in PowerShell or Bash.
• Support : Provided Level 2/3 technical support for complex infrastructure issues and authored detailed technical documentation and SOPs (Standard Operating Procedures).

ABC Informatique & Interfor● 2 years

IT Technician — Friville-Escarbotin

• Remote Technical Support : Providing distant troubleshooting, software updates, and system maintenance for clients using remote desktop tools.
• Hardware Integration & System Deployment : Assembling, configuring, and optimizing workstations, laptops, servers and custom workstations for both residential and business clients prior to delivery.
• IT Advisory & Client Consulting : Providing technical consultancy to individual and professional clients, advising them on IT hardware procurement and ensuring that equipment choices align with their infrastructure and specific requirements.

France Travail ● 8 months — (formerly Pôle Emploi)

IT Support — Friville-Escarbotin

• User Support: Assisting users with digital platforms and resolving navigation and connectivity issues.
• IT Asset Monitoring: Ensuring the operational status of equipment and escalating complex incidents to the central IT department.
• Hardware & Software Troubleshooting: Providing Level 1 support for public-access IT equipment.
• Application Support: Providing technical assistance on agency-specific tools and office software (productivity suites).
• Digital Literacy & Coaching: Facilitating workshops and one-on-one sessions to bridge the digital divide.

Proxi Confort● 2 months

Home Appliance Technician (Internship) — Vaudricourt

• Technical Diagnostics: Identifying logical, electronic, and mechanical failures across a wide range of devices.
• Corrective Maintenance: Repairing and replacing defective components (circuit boards, sensors, motors) and restoring equipment to full operational status.
• Customer Support: Providing clear, non-technical explanations of repairs and advising users on equipment maintenance to extend hardware lifespan.
• Technical Documentation: Analyzing wiring diagrams and technical manuals for high-precision troubleshooting.
• Safety & Compliance: Strictly adhering to electrical safety standards and performing rigorous testing protocols before equipment delivery.

S.A.S VSM ● 2 months

Industrial Maintenance Technician (Internship) — Vaudricourt

• Technical Troubleshooting: Diagnosing and resolving complex mechanical, electrical, and automated system failures to minimize production downtime.
• Preventive & Corrective Maintenance: Executing scheduled inspections and high-precision repairs on industrial machinery, ensuring optimal performance and reliability.
• Automation & Control Systems: Monitoring and adjusting programmable logic controllers (PLCs) and industrial sensors to maintain system synchronization.
• Technical Documentation Analysis: Reading and interpreting complex industrial blueprints, electrical schematics, and technical manuals for system upgrades.
• Operational Safety & Compliance: Implementing strict Lockout/Tagout (LOTO) procedures and adhering to safety standards to ensure a secure working environment.